Community Manager – Clients & Alumni (Skool Community)

Full Job Description

Community Manager – Clients & Alumni Skool Community (Remote)

LuxNomads is a premium global relocation company helping professionals and families move abroad with clarity, confidence, and support.We are seeking a proactive, high-ownership Community Manager to own the day-to-day experience inside our private Skool community for active clients and alumni. This role is responsible for driving engagement, maintaining accurate educational content, and ensuring the community delivers real value that supports retention, expansion, and long-term loyalty.This is not a passive moderation role. You will actively shape conversations, identify opportunities, and serve as a trusted presence for our clients and alumni.

Job Responsibilities

Own daily operations of the LuxNomads client and alumni Skool community

Post announcements, updates, reminders, and prompts

Engage directly with clients and alumni to drive participation and clarity

Monitor discussions to ensure accuracy, professionalism, and alignment with LuxNomads standardsIdentify recurring questions or confusion and proactively address them through content

Create and maintain educational modules and posts inside Skool

Collect and organize client testimonials, success stories, and alumni wins

Partner with Customer Success, Operations, Sales, and Marketing teamsIdentify opportunities for upsells or alumni program expansion (in coordination with CS)

Track engagement trends, sentiment, and participation patterns

Surface insights, risks, and opportunities to leadershipMaintain and update reference materials and guides (Canva / Skool / Notion)

Job Requirements

2+ years experience managing an online community, membership platform, or client education spaceStrong written English communication skillsComfortable working with high-expectation, high-touch clientsOrganized, proactive, and ownership-driven mindsetAbility to work independently and exercise good judgmentExperience with community platforms (Skool preferred)Basic Canva editing and content management experienceAbility to work async with partial overlap in US Eastern TimeNice to HaveExperience in customer success, SaaS, education, or coaching communitiesExperience supporting retention or upsell initiatives

Skills Required

• Community Management - Expert
• Customer Support - Expert
• CRM - Intermediate
• Emotional Intelligence - Intermediate
• Communication Skills - Expert
• Virtual Learning Support - Intermediate

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