Paralegal Assistant (Remote, LATAM)

Full Job Description

About Tingen Law

We’re a U.S.-based immigration law firm serving Hispanic immigrant families. We value clear communication, respect, careful work, learning, and doing the right thing. 

Role Summary

Join our growing legal team as a Remote Paralegal Assistant. You’ll support attorneys and paralegals with casework and client coordination and serve as an account manager for our Access+ clients. You’ll help with light collections (failed payments, payment plans, follow‑ups) in coordination with finance/operations, and keep client records accurate in our systems. The ideal candidate is bilingual (English/Spanish), detail‑oriented, and proactive about closing loops with clients and teammates. 

Job Responsibilities

What You’ll Do

• Access+ Account Management: Act as the primary point of contact for assigned Access+ clients; coordinate check‑ins, share case updates, and set clear next steps; track client satisfaction and renewals.
• Collections Support: Monitor failed/late payments; send reminders, update payment plans, and coordinate escalations with finance/ops; keep clean notes and statuses.
• Case & Document Support: Prepare forms and packets; request and organize client documents; maintain accurate folders and checklists.
• Client Communication: Handle email/chat/phone with empathy and professionalism; document all interactions; set expectations and timelines.
• Scheduling & Handoffs: Book/confirm consults and attorney meetings; ensure smooth internal handoffs with intake, attorneys, and operations.
• Records & Systems: Keep case notes current; update task trackers; ensure all client files and artifacts are in the correct Drive folders.

Job Requirements

Must‑Have Qualifications

• Fluent in Spanish and English (spoken and written).
• 1–2+ years in legal admin, paralegal assistant, or client‑facing operations (law/healthcare/professional services a plus).
• Strong administrative skills: documentation, scheduling, checklist use, and deadline management.
• Professional, empathetic client communication across phone, email, and chat.T
• ech‑savvy with office/case tools; comfortable learning new systems quickly.
• Detail‑oriented, organized, and dependable; able to work independently and collaborate remotely. 

Nice to Have

• Experience with immigration forms/workflows.
• Experience with collections or payment‑plan follow‑ups.
• Familiarity with Odoo, Google Workspace/Drive, CRMs, and call/chat systems. 

How We Work (Remote Norms)

• Cameras ON for key virtual meetings; professional background, lighting, and audio.
• Time tracking in Hubstaff; PTO requests tracked in Odoo.
• Google Drive is our system of record for client files; follow foldering and naming standards. 

Tools You’ll Use

• Google Workspace/Drive, PDF tools, and e‑signature.
• Case/CRM tools (we’ll train); phone/chat systems.
• Odoo (requests/PTO; basic finance handoffs), Hubstaff (time tracking). 

Classification & Perks

• Remote contractor role under our current policy for remote workers.
• Contractors are eligible for a health & wellness stipend after month 3 (per contract).

Skills Required

• Customer Support - Intermediate
• Admin Support - Intermediate
• Phone Support - Intermediate
• Time Management - Intermediate

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