Remote Customer Service Manager

Full Job Description

Remote Customer Service ManagerGreat Job Moving and Storage – Remote

Full-Time | $800 base + performance bonuses ($1,500+ potential)🚛 About UsAt Great Job Moving and Storage, we’ve proudly served families and businesses for over 15 years, providing reliable, professional, and stress-free moving experiences.

Our team is built on excellence, integrity, and teamwork — with well-established systems, strong leadership, and proven training.We’re now hiring a detail-oriented, compassionate, and proactive Remote Customer Service Manager to help ensure every customer finishes their move saying, “That was a great job!”💼 What You’ll DoThis is not a sales role — it’s all about customer satisfaction and reputation management.

You’ll be the key link between our customers, dispatch, and operations to make sure every move ends positively.Daily responsibilities include:

Communicating with customers during and after their move to ensure satisfaction

Quickly and professionally resolving issues or service concerns

Following up after completed jobs to encourage feedback and 5-star reviews

Monitoring and responding to online reviews and messages

Maintaining and improving our online reputation across platforms

Coordinating with operations, dispatch, and management on service recovery or follow-ups

Tracking customer feedback and identifying areas for improvement

Maintaining accurate customer notes in our CRM system

🌟 What We’re Looking For

Excellent written and verbal English communication skills

Empathetic, patient, and solution-driven attitude

Strong organization and attention to detail

Calm and professional under pressure

Prior experience in customer service or reputation management (moving or logistics a plus)

Comfortable working with CRMs and online review platforms

Availability 8 a.m. – 6 p.m. EST, with occasional extended hours

Reliable internet connection and quiet remote workspace

🚀 What We Offer

Base salary $800/month + performance bonuses ($1,500+ potential)

Comprehensive training and onboarding

Supportive, collaborative remote environment

Real growth opportunities within operations or management

A chance to make a real difference in customer experience and company success

💬 Ready to Join the Great Job Team?If you’re passionate about helping people, solving problems, and making sure every move ends with a smile, we’d love to have you on our team.👉 Apply today and help us create raving fans, one move at a time!

Job Responsibilities

 What You’ll DoThis is not a sales role — it’s all about customer satisfaction and reputation management.

You’ll be the key link between our customers, dispatch, and operations to make sure every move ends positively.Daily responsibilities include:

Communicating with customers during and after their move to ensure satisfaction

Quickly and professionally resolving issues or service concerns

Following up after completed jobs to encourage feedback and 5-star reviews

Monitoring and responding to online reviews and messages

Maintaining and improving our online reputation across platforms

Coordinating with operations, dispatch, and management on service recovery or follow-ups

Tracking customer feedback and identifying areas for improvement

Maintaining accurate customer notes in our CRM system

Job Requirements

What We’re Looking For

Excellent written and verbal English communication skills

Empathetic, patient, and solution-driven attitude

Strong organization and attention to detail

Calm and professional under pressure

Prior experience in customer service or reputation management (moving or logistics a plus)

Comfortable working with CRMs and online review platforms

Availability 8 a.m. – 6 p.m. EST, with occasional extended hours

Reliable internet connection and quiet remote workspace

Skills Required

Attachments

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